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Invgate Service Desk MCP Server

@tracegazer

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基本情報

カテゴリ

その他

ライセンス

MIT

トランスポート

stdio

作者

tracegazer

投稿者

Alan

Invgate Service Desk MCP Server について

MCP server for the InvGate Service Desk API — exposes InvGate Service Desk operations as Model Context Protocol tools.

#invgate#service-desk#itsm#ticketing#knowledge-base#incident-management#helpdesk#stdio#python#pypi

Invgate Service Desk MCP Server の設定

以下の設定を使って、このサーバーを MCP 対応クライアントに追加してください。

{
  "mcpServers": {
    "invgate-service-desk": {
      "command": "uvx",
      "args": [
        "invgate-service-desk-mcp"
      ],
      "env": {
        "INVGATE_BASE_URL": "https://YOUR_INSTANCE.sd.cloud.invgate.net",
        "INVGATE_API_TOKEN": "your-api-token",
        "INVGATE_WRITE_PROFILE": "none"
      }
    }
  }
}

Invgate Service Desk MCP Server のツール

ツール一覧はまだありません

この掲載には表示できるツール一覧がまだありません。サーバーにツールがないという意味ではありません。対応機能はプロジェクトのドキュメントをご確認ください。

上のボタンで一時的なサンドボックスでこのサーバーを実行し、ツール一覧を取得できます。

概要

What is Invgate Service Desk?

A Model Context Protocol (MCP) server that gives AI assistants full access to an InvGate Service Desk or Service Management instance. It provides 96 tools across 11 domains for querying incidents, looking up users, searching the knowledge base, checking assets, and managing tickets through natural language. It is read‑only by default, with optional write operations behind explicit opt‑in.

How to use Invgate Service Desk?

Install via pip install invgate-service-desk-mcp or run with uvx invgate-service-desk-mcp. Configure with environment variables INVGATE_BASE_URL and INVGATE_API_TOKEN (and optionally INVGATE_WRITE_PROFILE), then add the server to claude_desktop_config.json. Alternatively, download the prebuilt .mcpb bundle and double‑click it for a one‑click installation.

Key features of Invgate Service Desk

  • 96 tools across 11 domains (catalog, incidents, users, KB, etc.)
  • Read‑only by default; write operations opt‑in via INVGATE_WRITE_PROFILE
  • Supports STDIO and SSE/HTTP transports
  • Optional OpenTelemetry observability for traces, metrics, and logs
  • Prebuilt .mcpb bundle for zero‑install setup
  • TOML configuration file for persistent settings

Use cases of Invgate Service Desk

  • Query incidents and retrieve ticket details via natural language
  • Look up users, groups, and asset information
  • Search and browse the knowledge base
  • Create, update, and reassign tickets (with write opt‑in)
  • Log time entries and inspect automation triggers

よくある質問

1

How do I obtain an API token for InvGate?

In your InvGate Service Desk instance, go to **Settings > Integrations > API** (or ask your admin). The server authenticates via HTTP Basic with username `api` and the token as the password.

2

Can I enable write operations? How?

Yes. Set the environment variable `INVGATE_WRITE_PROFILE` to `support` (incidents + time tracking) or `full` (adds knowledge base writes). The legacy `INVGATE_ENABLE_WRITES=1` still works and maps to `full`. The default is `none` (read‑only).

3

What transports does the server support?

The default is STDIO, which keeps everything local. The `--transport sse` flag enables SSE/HTTP, but that transport has no built‑in authentication and should only be used bound to loopback or behind an authenticated reverse proxy.

4

Can I run the server without installing Python?

Yes. Download the prebuilt `.mcpb` bundle from the GitHub releases page or Smithery. Double‑click it to install in Claude Desktop – no Python, `npx`, or `uvx` required.

5

Is there a risk of data loss with write mode?

Write mode lets the connected agent create, modify, and delete real content. However, there is no API to delete a ticket – created tickets can only be cancelled, not removed.

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