ServiceNow MCP Server

Name: ServiceNow MCP Server
Author: osomai

@osomai

リポジトリ

ServiceNow MCP Server について

MCP Server for ServiceNow

基本情報

カテゴリ

その他

ライセンス

MIT

ランタイム

python

トランスポート

stdio

公開者

osomai

設定

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リポジトリ

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概要

What is ServiceNow MCP Server?

ServiceNow MCP Server is an MCP (Model Context Protocol) server implementation that enables Claude to connect to ServiceNow instances. It acts as a bridge between Claude and ServiceNow, allowing for seamless integration to retrieve data and perform actions through the ServiceNow API.

How to use ServiceNow MCP Server?

Install the package, configure a .env file with ServiceNow credentials (instance URL, username, password, auth type), and start the server. For stdio mode, run python -m servicenow_mcp.cli. For SSE mode, run servicenow-mcp-sse with command-line arguments. The SSE server listens on 0.0.0.0:8080 by default and exposes /sse and /messages/ endpoints.

Key features of ServiceNow MCP Server

Connect to ServiceNow instances with Basic, OAuth, or API Key authentication
Query, create, update, and delete ServiceNow records
Execute ServiceNow scripts and workflows
Access and query the ServiceNow Service Catalog
Analyze and optimize the ServiceNow Service Catalog
Debug mode for troubleshooting
Support for stdio and Server-Sent Events (SSE) communication
Tool packaging to manage the number of exposed tools

Use cases of ServiceNow MCP Server

Create and update incidents, add comments, and resolve tickets via Claude
Manage service catalog items, categories, and variables
Handle change requests, approvals, and change tasks
Manage user stories, epics, scrum tasks, and projects in Agile workflows
Create and update knowledge bases, categories, and articles

FAQ from ServiceNow MCP Server

What authentication methods are supported?

Basic, OAuth, and API Key authentication are supported. Set the SERVICENOW_AUTH_TYPE environment variable accordingly.

What communication modes are available?

The server supports stdio (standard input/output) and Server-Sent Events (SSE) modes. SSE runs as a web server on port 8080 by default.

How can I limit the number of tools exposed to the language model?

Use the MCP_TOOL_PACKAGE environment variable to load a specific tool package. Packages like service_desk, catalog_builder, change_coordinator, and others are defined in config/tool_packages.yaml.