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Zendesk MCP Server

@MCP-Mirror

リポジトリ

基本情報

カテゴリ

データと分析

トランスポート

stdio

作者

MCP-Mirror

Zendesk MCP Server について

Mirror of

#zendesk#mcp-server#ticket-management

Zendesk MCP Server の設定

以下の設定を使って、このサーバーを MCP 対応クライアントに追加してください。

{
  "mcpServers": {
    "zendesk": {
      "command": "uv",
      "args": [
        "--directory",
        "/path/to/zendesk-mcp-server",
        "run",
        "zendesk"
      ]
    }
  }
}

Zendesk MCP Server のツール

ツール一覧はまだありません

この掲載には表示できるツール一覧がまだありません。サーバーにツールがないという意味ではありません。対応機能はプロジェクトのドキュメントをご確認ください。

ツールは README から自動的に抽出されます。メンテナーは ## Tools という見出しの下に記載することで、このタブに反映できます。

概要

What is Zendesk MCP Server?

A Model Context Protocol server providing comprehensive Zendesk integration. It offers tools for managing tickets and comments, specialized prompts for ticket analysis and response drafting, and access to Zendesk Help Center articles as a knowledge base.

How to use Zendesk MCP Server?

Set up with uv venv && uv pip install -e . or uv build. Configure Zendesk credentials in a .env file (see .env.example). Then add the server to your MCP client (e.g., Claude desktop) using the provided JSON configuration with uv command.

Key features of Zendesk MCP Server

  • Retrieve Zendesk tickets by ID
  • Get all comments for a ticket
  • Create public or private ticket comments
  • Specialized prompts for ticket analysis
  • Draft responses to tickets
  • Access full Help Center articles as knowledge base

Use cases of Zendesk MCP Server

  • Analyze customer support tickets for insight
  • Draft professional responses to tickets
  • Quickly retrieve and review ticket details
  • Access help center articles for knowledge-based answers

よくある質問

1

What dependencies does Zendesk MCP Server require?

It requires Python and uv (for virtual environment and package management).

2

How do I authenticate with Zendesk?

Set up Zendesk credentials (likely subdomain, email, token) in a `.env` file; refer to the provided `.env.example`.

3

What tools are available?

Tools include `get_ticket`, `get_ticket_comments`, and `create_ticket_comment`.

4

Can I access Zendesk Help Center articles?

Yes, through the resource `zendesk://knowledge-base` which provides access to the whole help center articles.

5

How do I configure Zendesk MCP Server in Claude?

Add a JSON entry under `mcpServers` with command `uv`, arguments pointing to the server directory, and run `zendesk`.

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