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OTRS MCP Server

@spoonbobo

リポジトリ

基本情報

カテゴリ

その他

ライセンス

Apache-2.0 license

トランスポート

stdio

作者

spoonbobo

OTRS MCP Server について

OTRS MCP server

#mcp-server#otrs#api-integration

OTRS MCP Server の設定

以下の設定を使って、このサーバーを MCP 対応クライアントに追加してください。

{
  "mcpServers": {
    "otrs-mcp-server": {
      "command": "docker",
      "args": [
        "build",
        "-t",
        "otrs-mcp-server",
        "."
      ]
    }
  }
}

OTRS MCP Server のツール

ツール一覧はまだありません

この掲載には表示できるツール一覧がまだありません。サーバーにツールがないという意味ではありません。対応機能はプロジェクトのドキュメントをご確認ください。

ツールは README から自動的に抽出されます。メンテナーは ## Tools という見出しの下に記載することで、このタブに反映できます。

概要

What is OTRS MCP Server?

A Model Context Protocol (MCP) server for OTRS (Open Ticket Request System) API integration. It provides standardized MCP interfaces for ticket management, configuration items, and other OTRS functionality, enabling AI assistants to create, search, and manage tickets and configuration items.

How to use OTRS MCP Server?

Configure using environment variables (OTRS_BASE_URL, OTRS_USERNAME, OTRS_PASSWORD, and optional defaults). Run via Docker (pre-built image or local build) or directly with uv. Add the server configuration to your MCP client (e.g., Claude Desktop) using the provided JSON examples. Requires an OTRS web service with appropriate operations enabled.

Features of OTRS MCP Server

  • Create, read, update, and search tickets
  • Access ticket history and detailed information
  • Manage configuration items (CMDB)
  • Session management and authentication
  • Configurable default values for tickets
  • Configurable set of available tools

Use cases of OTRS MCP Server

  • AI assistants creating and updating OTRS tickets from user requests
  • Searching tickets by various criteria and retrieving ticket history
  • Managing configuration items (CMDB) in OTRS
  • Automating ticket workflows with default queue, state, and priority values

よくある質問

1

What OTRS server configuration is needed before using this server?

You must configure an OTRS webservice with operations for SessionCreate, TicketCreate, TicketGet, TicketSearch, TicketUpdate, TicketHistoryGet, ConfigItemGet, and ConfigItemSearch. The OTRS user needs appropriate permissions for creating tickets and using the Generic Interface.

2

How can I handle SSL certificate errors?

Set the `OTRS_VERIFY_SSL` environment variable to `false` for self‑signed certificates. Ensure you use HTTPS URLs if your OTRS server redirects HTTP to HTTPS.

3

What environment variables are required?

`OTRS_BASE_URL`, `OTRS_USERNAME`, and `OTRS_PASSWORD` are required. Optional variables include `OTRS_VERIFY_SSL`, `OTRS_DEFAULT_QUEUE`, `OTRS_DEFAULT_STATE`, `OTRS_DEFAULT_PRIORITY`, and `OTRS_DEFAULT_TYPE`.

4

Can I choose which tools to expose to the MCP client?

Yes, the list of available tools is configurable so you can select which tools you want to make available.

5

How do I test connectivity to my OTRS server?

Run the provided test scripts: `uv run python tests/connectivity_test.py` tests the connection, `uv run python tests/test_working_api.py` tests API functionality, and `uv run python tests/debug_test.py` provides detailed diagnostic information.

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