Help Scout Mcp Server
@drewburchfield
An MCP server that enables Claude and other AI assistants to interact with Help Scout data
概要
What is Help Scout Mcp Server?
This MCP server integrates with the Help Scout API to provide conversation search, customer profile access, mailbox management, and support analytics. It supports Personal Access Token and OAuth2 authentication, includes configurable PII protection, and offers intelligent caching. Designed for support teams using Help Scout.
How to use Help Scout Mcp Server?
Install via NPM, Docker, or direct installation. Configure with your Help Scout API credentials and choose between Personal Access Token or OAuth2 authentication. Full TypeScript support is included.
Key features of Help Scout Mcp Server
- Search conversations by content, status, tags, and date ranges
- Access customer profiles and support history
- Browse mailboxes and workflow data
- Configurable PII filtering for security
- Built-in caching and rate limiting
- Multi-platform distribution (NPM, Docker, direct)
Use cases of Help Scout Mcp Server
- Search conversations with filters for content, status, tags, and date ranges
- Access customer profiles and support history for personalized support
- Manage mailboxes and workflows to streamline processes
- Analyze support metrics and performance
FAQ from Help Scout Mcp Server
What authentication methods are supported?
Personal Access Token and OAuth2 are both supported.
How does PII protection work?
PII filtering is configurable to mask or remove personally identifiable information for security.
What are the distribution options?
Available via NPM, Docker, or direct installation with full TypeScript support.
Does it include rate limiting?
Yes, built-in rate limiting is included.
Is caching available?
Yes, intelligent caching is built in for optimal performance.
