Genesys Cloud MCP Server

Name: Genesys Cloud MCP Server
Author: MakingChatbots

@MakingChatbots

リポジトリホームページ

Genesys Cloud MCP Server について

Model Context Protocol (MCP) server for Genesys Cloud’s Platform API

#genesys-cloud #mcp-server

基本情報

カテゴリ

その他

ライセンス

MIT

ランタイム

node

トランスポート

stdio

公開者

MakingChatbots

設定

以下の設定を使って、このサーバーを MCP 対応クライアントに追加してください。

{
  "mcpServers": {
    "genesys-cloud": {
      "type": "stdio",
      "command": "npx",
      "args": [
        "-y",
        "@makingchatbots/genesys-cloud-mcp-server"
      ],
      "env": {
        "GENESYSCLOUD_REGION": "<PUT REGION HERE>",
        "GENESYSCLOUD_OAUTHCLIENT_ID": "<PUT OAUTHCLIENT ID HERE>",
        "GENESYSCLOUD_OAUTHCLIENT_SECRET": "<PUT OAUTHCLIENT SECRET HERE>"
      }
    }
  }
}

ツール

ツールは検出されませんでした

ツールは README から自動的に抽出されます。メンテナーは ## Tools という見出しの下に記載することで、このタブに反映できます。

概要

What is Genesys Cloud MCP Server?

An MCP server that exposes Genesys Cloud Platform API tools to AI assistants like Claude Desktop and Gemini CLI. It is a personal project under active development for conversational Business Insights.

How to use Genesys Cloud MCP Server?

Install via the provided MCP bundle (.mcpb file) or via NPX by configuring GENESYSCLOUD_REGION, GENESYSCLOUD_OAUTHCLIENT_ID, and GENESYSCLOUD_OAUTHCLIENT_SECRET environment variables. The server runs over stdio.

Key features of Genesys Cloud MCP Server

Search queues by name with wildcard support
Query conversation volumes and member counts
Sample conversation IDs for a queue
Retrieve voice call quality metrics
Get conversation sentiment scores
Fetch conversation transcripts

Use cases of Genesys Cloud MCP Server

Analyze voice call quality across conversations
Monitor queue volumes and member counts
Retrieve conversation transcripts for review
Assess sentiment and topics in customer interactions
Manage and audit OAuth client usage

FAQ from Genesys Cloud MCP Server

What authentication does the server require?

You must create an OAuth Client in Genesys Cloud, assign needed permissions, and provide its ID, secret, and region as environment variables.

How do I install the server?

Download the .mcpb file from the latest release and open it with Claude Desktop, or add the NPX command to your claude_desktop_config.json or Gemini settings.json.

What transport does it support?

Currently only stdio transport is supported.

Is this server production-ready?

No, it is a personal project under active development and may change frequently.

What runtime environment is needed?

Node.js is required to run via NPX; no additional dependencies are noted.

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