Genesys Cloud MCP Server

Name: Genesys Cloud MCP Server
Author: MakingChatbots

@MakingChatbots

代码仓库主页

关于 Genesys Cloud MCP Server

Model Context Protocol (MCP) server for Genesys Cloud’s Platform API

#genesys-cloud #mcp-server

基本信息

分类

其他

许可证

MIT

运行时

node

传输方式

stdio

发布者

MakingChatbots

配置

使用下面的配置,将此服务器添加到你的 MCP 客户端。

{
  "mcpServers": {
    "genesys-cloud": {
      "type": "stdio",
      "command": "npx",
      "args": [
        "-y",
        "@makingchatbots/genesys-cloud-mcp-server"
      ],
      "env": {
        "GENESYSCLOUD_REGION": "<PUT REGION HERE>",
        "GENESYSCLOUD_OAUTHCLIENT_ID": "<PUT OAUTHCLIENT ID HERE>",
        "GENESYSCLOUD_OAUTHCLIENT_SECRET": "<PUT OAUTHCLIENT SECRET HERE>"
      }
    }
  }
}

工具

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概览

What is Genesys Cloud MCP Server?

An MCP server that exposes Genesys Cloud Platform API tools to AI assistants like Claude Desktop and Gemini CLI. It is a personal project under active development for conversational Business Insights.

How to use Genesys Cloud MCP Server?

Install via the provided MCP bundle (.mcpb file) or via NPX by configuring GENESYSCLOUD_REGION, GENESYSCLOUD_OAUTHCLIENT_ID, and GENESYSCLOUD_OAUTHCLIENT_SECRET environment variables. The server runs over stdio.

Key features of Genesys Cloud MCP Server

Search queues by name with wildcard support
Query conversation volumes and member counts
Sample conversation IDs for a queue
Retrieve voice call quality metrics
Get conversation sentiment scores
Fetch conversation transcripts

Use cases of Genesys Cloud MCP Server

Analyze voice call quality across conversations
Monitor queue volumes and member counts
Retrieve conversation transcripts for review
Assess sentiment and topics in customer interactions
Manage and audit OAuth client usage

FAQ from Genesys Cloud MCP Server

What authentication does the server require?

You must create an OAuth Client in Genesys Cloud, assign needed permissions, and provide its ID, secret, and region as environment variables.

How do I install the server?

Download the .mcpb file from the latest release and open it with Claude Desktop, or add the NPX command to your claude_desktop_config.json or Gemini settings.json.