A production-ready Model Context Protocol (MCP) server for Zammad, the open-source helpdesk and ticket system. It gives Claude, Cursor, and other MCP clients structured access to tickets, users, organizations, groups, and system metadata with configurable access control.
Tools
health_check
get_server_info
get_allowed_tools
get_ticket
search_tickets
create_ticket
update_ticket
delete_ticket
get_ticket_articles
create_article
get_ticket_stats
get_ticket_states
get_priorities
get_user
search_users
create_user
update_user
delete_user
get_current_user
get_organization
search_organizations
create_organization
update_organization
delete_organization
get_group
list_groups
Server Config
{
"mcpServers": {
"zammad": {
"command": "uvx",
"args": [
"zammad-mcp-server"
],
"env": {
"ZAMMAD_URL": "https://your-zammad-instance.example.com",
"ZAMMAD_HTTP_TOKEN": "your_api_token",
"MCP_DENIED_TOOLS": "delete_ticket,delete_user,delete_organization"
}
}
}
}