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Zendesk MCP Server

@MCP-Mirror

Repository

Basic information

Category

Data & Analytics

Transports

stdio

Author

MCP-Mirror

About Zendesk MCP Server

Mirror of

#zendesk#mcp-server#ticket-management

Zendesk MCP Server config

Add this server to your MCP-compatible client using the configuration below.

{
  "mcpServers": {
    "zendesk": {
      "command": "uv",
      "args": [
        "--directory",
        "/path/to/zendesk-mcp-server",
        "run",
        "zendesk"
      ]
    }
  }
}

Zendesk MCP Server tools

Tool list not available yet

This listing does not currently have a tool list to display. This does not mean the server has no tools; check its documentation for supported capabilities.

We auto-extract tools from the README. The maintainer can list them under a ## Tools heading to populate this section.

Overview

What is Zendesk MCP Server?

A Model Context Protocol server providing comprehensive Zendesk integration. It offers tools for managing tickets and comments, specialized prompts for ticket analysis and response drafting, and access to Zendesk Help Center articles as a knowledge base.

How to use Zendesk MCP Server?

Set up with uv venv && uv pip install -e . or uv build. Configure Zendesk credentials in a .env file (see .env.example). Then add the server to your MCP client (e.g., Claude desktop) using the provided JSON configuration with uv command.

Key features of Zendesk MCP Server

  • Retrieve Zendesk tickets by ID
  • Get all comments for a ticket
  • Create public or private ticket comments
  • Specialized prompts for ticket analysis
  • Draft responses to tickets
  • Access full Help Center articles as knowledge base

Use cases of Zendesk MCP Server

  • Analyze customer support tickets for insight
  • Draft professional responses to tickets
  • Quickly retrieve and review ticket details
  • Access help center articles for knowledge-based answers

Frequently asked questions

1

What dependencies does Zendesk MCP Server require?

It requires Python and uv (for virtual environment and package management).

2

How do I authenticate with Zendesk?

Set up Zendesk credentials (likely subdomain, email, token) in a `.env` file; refer to the provided `.env.example`.

3

What tools are available?

Tools include `get_ticket`, `get_ticket_comments`, and `create_ticket_comment`.

4

Can I access Zendesk Help Center articles?

Yes, through the resource `zendesk://knowledge-base` which provides access to the whole help center articles.

5

How do I configure Zendesk MCP Server in Claude?

Add a JSON entry under `mcpServers` with command `uv`, arguments pointing to the server directory, and run `zendesk`.

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