Zendesk MCP Server KON

Name: Zendesk MCP Server KON
Author: nicekon

@nicekon

代码仓库

关于 Zendesk MCP Server KON

이 프로젝트는 reminia/zendesk-mcp-server(https://github.com/reminia/zendesk-mcp-server) 를 포크하여 추가 기능과 개선사항을 추가한 버전입니다.

基本信息

分类

数据与分析

许可证

Apache-2.0

运行时

python

传输方式

stdio

发布者

nicekon

配置

使用下面的配置,将此服务器添加到你的 MCP 客户端。

{
  "mcpServers": {
    "zendesk-mcp-server-kon": {
      "command": "uv",
      "args": [
        "venv",
        "&&",
        "uv",
        "pip",
        "install",
        "-e",
        "."
      ]
    }
  }
}

工具

未检测到工具

工具是从 README 中自动提取的。维护者可以在 ## Tools 标题下列出工具,即可填充这部分内容。

概览

What is Zendesk MCP Server KON?

A Model Context Protocol server that provides comprehensive integration with Zendesk, including tools for retrieving and managing tickets and comments, managing community posts and topics, specialized prompts for ticket analysis and response drafting, and full access to the Zendesk Help Center knowledge base. It is a fork of the original Zendesk MCP server with additional features and improvements.

How to use Zendesk MCP Server KON?

Install the package using uv venv && uv pip install -e ., then configure the server in your MCP client (e.g., Claude desktop) by specifying the command uv run zendesk with the directory path and setting the environment variables ZENDESK_SUBDOMAIN, ZENDESK_EMAIL, and ZENDESK_API_KEY.

Key features of Zendesk MCP Server KON

Retrieve and manage Zendesk tickets and comments
Manage community posts, comments, and topics
Analyze tickets and draft responses via prompts
Access full Help Center articles as knowledge base resources
Supports filtering and sorting for community posts

Use cases of Zendesk MCP Server KON

Customer support agents quickly retrieving ticket details and analysis
Drafting responses to customer tickets based on ticket context
Managing community forum content, including posts and comments
Searching and retrieving knowledge base articles for reference
Automating community post updates and status changes

FAQ from Zendesk MCP Server KON

What credentials are required to use Zendesk MCP Server KON?

You need a Zendesk subdomain, an admin email address, and a Zendesk API token. These are set via the environment variables ZENDESK_SUBDOMAIN, ZENDESK_EMAIL, and ZENDESK_API_KEY.

How does this server differ from the original Zendesk MCP server?

It is a fork of the original reminia/zendesk-mcp-server with modifications to support additional features and improvements.

What are the runtime dependencies?

The server requires Python and the uv package manager. Installation is done via uv venv && uv pip install -e ..

Can I access the Zendesk Help Center through this server?

Yes, the server provides a resource at zendesk://knowledge-base that gives access to the entire Help Center articles.

What transport or authentication is used?

The server communicates via the MCP protocol and authenticates with Zendesk using an API token. No additional transport or authentication methods are documented.

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