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Freshservice MCP Server

@effytech

代码仓库

基本信息

分类

其他

许可证

MIT license

传输方式

stdio

作者

effytech

关于 Freshservice MCP Server

MCP server created for Freshservice, allowing AI models to interact with Freshservice modules

Freshservice MCP Server 配置

使用下面的配置,将此服务器添加到你的 MCP 客户端。

{
  "mcpServers": {
    "freshservice_mcp": {
      "command": "npx",
      "args": [
        "-y",
        "@smithery/cli",
        "install",
        "@effytech/freshservice_mcp",
        "--client",
        "claude"
      ]
    }
  }
}

Freshservice MCP Server 工具

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当前收录暂时没有可展示的工具列表，不代表服务没有工具。请查阅项目文档了解支持的能力。

点击上方按钮,在临时沙箱中运行此服务器并实时获取工具列表。

概览

What is Freshservice MCP Server?

A Model Context Protocol server that integrates with Freshservice, enabling AI models to interact with Freshservice modules and perform IT service management operations such as ticket creation, updates, and asset management.

How to use Freshservice MCP Server?

Install via Smithery (npx -y @smithery/cli install @effytech/freshservice_mcp --client claude) or configure manually in Claude Desktop by adding a freshservice-mcp entry with command: "uvx", args: ["freshservice-mcp"], and environment variables FRESHSERVICE_API_KEY and FRESHSERVICE_DOMAIN. For testing, run uvx freshservice-mcp --env FRESHSERVICE_API_KEY=<api_key> --env FRESHSERVICE_DOMAIN=<domain>.

Key features of Freshservice MCP Server

  • Enterprise-grade Freshservice API integration
  • AI model compatibility (Claude and others)
  • Automated ITSM management for routine tasks
  • Workflow acceleration through reduced manual intervention
  • Supports 13 Freshservice modules

Use cases of Freshservice MCP Server

  • Create and manage incident tickets from AI chat
  • Update change request statuses and approvals
  • Search and list critical tickets by criteria
  • Retrieve asset details by tag or ID
  • Schedule and create change requests

常见问题

1

What prerequisites are needed?

A Freshservice account, a Freshservice API key, and `uvx` installed (via `pip install uv` or `brew install uv`).

2

How do I configure the server with Claude Desktop?

Add a `freshservice-mcp` entry to `claude_desktop_config.json` with `command: "uvx"`, `args: ["freshservice-mcp"]`, and environment variables `FRESHSERVICE_API_KEY` and `FRESHSERVICE_DOMAIN`.

3

Which Freshservice modules does the server support?

Tickets, Conversations, Products, Requesters, Agents, Agent Groups, Requester Groups, Canned Responses, Canned Response Folders, Workspaces, Solution Categories, Solution Folders, and Solution Articles.

4

How can I test the server manually?

Run `uvx freshservice-mcp --env FRESHSERVICE_API_KEY=<your_api_key> --env FRESHSERVICE_DOMAIN=<your_domain>`.

5

What should I do if I encounter issues?

Verify your API key and domain, ensure network connectivity to Freshservice servers, check API rate limits and quotas, and confirm `uvx` is available in your PATH.

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