Zendesk MCP Server

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基本信息

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数据与分析

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作者

MCP-Mirror

关于 Zendesk MCP Server

Mirror of

#zendesk #mcp-server#ticket-management

Zendesk MCP Server 配置

使用下面的配置,将此服务器添加到你的 MCP 客户端。

{
  "mcpServers": {
    "zendesk": {
      "command": "uv",
      "args": [
        "--directory",
        "/path/to/zendesk-mcp-server",
        "run",
        "zendesk"
      ]
    }
  }
}

Zendesk MCP Server 工具

工具列表暂未提供

当前收录暂时没有可展示的工具列表，不代表服务没有工具。请查阅项目文档了解支持的能力。

工具是从 README 中自动提取的。维护者可以在 ## Tools 标题下列出工具,即可填充这部分内容。

概览

What is Zendesk MCP Server?

A Model Context Protocol server providing comprehensive Zendesk integration. It offers tools for managing tickets and comments, specialized prompts for ticket analysis and response drafting, and access to Zendesk Help Center articles as a knowledge base.

How to use Zendesk MCP Server?

Set up with uv venv && uv pip install -e . or uv build. Configure Zendesk credentials in a .env file (see .env.example). Then add the server to your MCP client (e.g., Claude desktop) using the provided JSON configuration with uv command.

Key features of Zendesk MCP Server

Retrieve Zendesk tickets by ID
Get all comments for a ticket
Create public or private ticket comments
Specialized prompts for ticket analysis
Draft responses to tickets
Access full Help Center articles as knowledge base

Use cases of Zendesk MCP Server

Analyze customer support tickets for insight
Draft professional responses to tickets
Quickly retrieve and review ticket details
Access help center articles for knowledge-based answers

常见问题

What dependencies does Zendesk MCP Server require?

It requires Python and uv (for virtual environment and package management).

How do I authenticate with Zendesk?

Set up Zendesk credentials (likely subdomain, email, token) in a `.env` file; refer to the provided `.env.example`.

What tools are available?

Tools include `get_ticket`, `get_ticket_comments`, and `create_ticket_comment`.

Can I access Zendesk Help Center articles?

Yes, through the resource `zendesk://knowledge-base` which provides access to the whole help center articles.

How do I configure Zendesk MCP Server in Claude?

Add a JSON entry under `mcpServers` with command `uv`, arguments pointing to the server directory, and run `zendesk`.

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