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An open-source Model Context Protocol (MCP) server for the InvGate Service Desk / Service Management API. Exposes 96 tools across 11 domains — incidents (create, update, comment, reassign, approvals), users & groups, knowledge base, custom fields, assets/CIs, workflows, triggers, breaking news and time tracking. Read-only by default. Write access is opt-in via granular profiles: `support` (incidents + time tracking, KB stays read-only) or `full` (adds Knowledge Base writes). Backward compatible, fail-fast on misconfiguration, with optional OpenTelemetry instrumentation. Install: `uvx invgate-service-desk-mcp`. Published on PyPI and listed in the official MCP registry.
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