Overview
What is ServiceNow MCP Server?
A Model Context Protocol (MCP) server implementation that enables Claude to connect to ServiceNow instances, retrieve data, and perform actions through the ServiceNow API. It serves as a bridge between Claude and ServiceNow for seamless integration.
How to use ServiceNow MCP Server?
Install with Python 3.11+, clone the repository, create a virtual environment, install the package, and configure a .env file with ServiceNow credentials. Start the server with python -m servicenow_mcp.cli for stdio mode or servicenow-mcp-sse for SSE mode. Optionally set the MCP_TOOL_PACKAGE environment variable to load a subset of tools. Integration with Claude Desktop is configured via a JSON file.
Key features of ServiceNow MCP Server
- Connect using Basic, OAuth, or API Key authentication
- Query, create, update, and delete ServiceNow records
- Execute ServiceNow scripts and workflows
- Access and optimize the ServiceNow Service Catalog
- Debug mode for troubleshooting
- Supports both stdio and SSE communication
Use cases of ServiceNow MCP Server?
- Manage incidents, change requests, and workflows from Claude
- Create and update service catalog items and categories
- Administer knowledge bases, articles, users, and groups
- Manage script includes and changesets for development
- Create UI policies and actions for catalog items
