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Servicenow Devtools MCP Server

@Xerrion

Repository

Basic information

Category

Other

Transports

stdio

Author

Xerrion

Submitted by

Lasse Nielsen

About Servicenow Devtools MCP Server

No overview available yet

#servicenow#devtools#itil#itom#debug#kb#knowledge#introspection

Servicenow Devtools MCP Server config

Add this server to your MCP-compatible client using the configuration below.

{
  "mcpServers": {
    "servicenow": {
      "command": "uvx",
      "args": [
        "servicenow-devtools-mcp"
      ],
      "env": {
        "SERVICENOW_INSTANCE_URL": "https://your-instance.service-now.com",
        "SERVICENOW_USERNAME": "admin",
        "SERVICENOW_PASSWORD": "your-password",
        "MCP_TOOL_PACKAGE": "full",
        "SERVICENOW_ENV": "dev"
      }
    }
  }
}

Servicenow Devtools MCP Server tools

Tool list not available yet

This listing does not currently have a tool list to display. This does not mean the server has no tools; check its documentation for supported capabilities.

Fetch the live tool list by running this server in a temporary sandbox using the button above.

Overview

What is Servicenow Devtools MCP?

Servicenow Devtools MCP is a developer- and debug-focused Model Context Protocol (MCP) server for ServiceNow. It gives AI agents direct access to a ServiceNow instance for introspection, debugging, change intelligence, ITIL process management, and documentation generation. The server provides 86 tools across 14 tool packages.

How to use Servicenow Devtools MCP?

Run directly with uvx servicenow-devtools-mcp after setting the required environment variables SERVICENOW_INSTANCE_URL, SERVICENOW_USERNAME, and SERVICENOW_PASSWORD (or use a .env file). Configure the server in any MCP client by specifying the command and environment variables. Optional variables control tool package selection, environment label (dev/test/staging/prod), row limits, and large table filters.

Key features of Servicenow Devtools MCP

  • Instance introspection (describe tables, query records, compute aggregates)
  • Relationship mapping (incoming/outgoing references for any record)
  • Change intelligence (inspect update sets, diff artifact versions)
  • Debug and trace (record timelines, flow executions, email chains)
  • Record CRUD with preview-then-apply pattern
  • 7 built-in investigation modules (stale automations, ACL conflicts, etc.)
  • Safety guardrails (table deny lists, field masking, write gating in production)

Use cases of Servicenow Devtools MCP

  • Debug and trace ServiceNow record changes, flow executions, and integration errors
  • Manage incidents, change requests, problems, and service requests via AI
  • Generate documentation (logic maps, test scenarios, code review notes)
  • Browse CMDB configuration items, relationships, and health checks
  • Order from Service Catalog and manage shopping cart through natural language

Frequently asked questions

1

What runtime does Servicenow Devtools MCP require?

It requires Python and is run via `uvx` (no installation needed). The `uv` tool must be available.

2

Where do my data and credentials reside?

All data stays within your ServiceNow instance. Credentials are passed as environment variables and are never stored by the server.

3

How does the server authenticate with ServiceNow?

It uses Basic Authentication via `SERVICENOW_USERNAME` and `SERVICENOW_PASSWORD`. The instance URL must start with `https://`.

4

What safety protections are included?

Write operations are blocked when `SERVICENOW_ENV` is set to "prod" or "production". Sensitive tables (e.g., `sys_user_has_role`) are deny-listed, sensitive fields are masked, and row limits are capped (default 100, max 10,000). Large tables require date-bounded queries.

5

What transport does the server use?

It uses stdio transport (no HTTP server). Configuration examples are provided for OpenCode, Claude Desktop, and VS Code/Cursor.

Comments

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