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Jitbit Helpdesk MCP Server

@jitbit

Repository

Basic information

Category

Other

Transports

stdio

Author

jitbit

Submitted by

Max Al Farakh

About Jitbit Helpdesk MCP Server

An MCP server that lets AI assistants search and read support tickets from Jitbit Helpdesk. Works with both SaaS and on-premise installations. Three read-only tools: search tickets, list tickets, and get ticket with full conversation thread.

#helpdesk#customer-support#tickets#jitbit#support

Jitbit Helpdesk MCP Server config

Add this server to your MCP-compatible client using the configuration below.

{
  "mcpServers": {
    "jitbit-helpdesk": {
      "command": "npx",
      "args": [
        "-y",
        "jitbit-helpdesk-mcp"
      ],
      "env": {
        "JITBIT_URL": "https://yourcompany.jitbit.com",
        "JITBIT_TOKEN": "your-api-token"
      }
    }
  }
}

Jitbit Helpdesk MCP Server tools

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Overview

What is Jitbit Helpdesk MCP Server?

Jitbit Helpdesk MCP Server is an MCP (Model Context Protocol) server that lets AI assistants search and read support tickets from Jitbit Helpdesk. It works with both SaaS and on-premise installations.

How to use Jitbit Helpdesk MCP Server?

Choose between two setup options. The recommended hosted HTTP endpoint is built into Jitbit (SaaS and on-premise version 11.21 or later) and requires only the Jitbit URL and an API token. The local npm package runs via npx for on-premise installations older than 11.21. Use JITBIT_URL and JITBIT_TOKEN environment variables. Configure the server in Claude Desktop, Claude Code, Cursor, or Windsurf. The server provides three tools: jitbit_search_tickets (keyword search), jitbit_list_tickets (list with filters), and jitbit_get_ticket (retrieve a single ticket with conversation thread).

Key features of Jitbit Helpdesk MCP Server

  • Search tickets by keyword or phrase
  • List tickets with mode and status filters
  • View full ticket conversation threads
  • Works with SaaS and on-premise installations
  • Hosted endpoint requires no local installation
  • Supports pagination (limit up to 100 results)

Use cases of Jitbit Helpdesk MCP Server

  • An AI assistant searches support tickets to find relevant past issues
  • A customer success bot lists unanswered tickets for review
  • An agent retrieves a complete ticket conversation for context

Frequently asked questions

1

How do I get an API token?

Log in to Jitbit Helpdesk, go to your User Profile (click your avatar in the top right), click the "API Token" button, and copy the token.

2

What is the difference between the hosted endpoint and the local npm package?

The hosted endpoint is built into Jitbit (requires version 11.21 or later) and needs no installation – just configure the URL and token. The local npm package is for on-premise Jitbit installations older than 11.21 and runs via `npx`.

3

What runtime does the local npm package require?

The local npm package requires Node.js. It is executed via `npx` (e.g., `npx -y jitbit-helpdesk-mcp`).

4

Can I use Jitbit Helpdesk MCP Server with on-premise Jitbit?

Yes. For version 11.21 or later, use the hosted HTTP endpoint. For older versions, use the local npm package.

5

What tools does the server provide?

Three tools: `jitbit_search_tickets` (keyword search with limit/offset), `jitbit_list_tickets` (list with mode, status, limit, offset), and `jitbit_get_ticket` (retrieve a single ticket by ID, including the full conversation thread).

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