Genesys Cloud MCP Server

Name: Genesys Cloud MCP Server
Author: MakingChatbots

@MakingChatbots

Repository Homepage

About Genesys Cloud MCP Server

Model Context Protocol (MCP) server for Genesys Cloud’s Platform API

#genesys-cloud #mcp-server

Basic information

Config

Add this server to your MCP-compatible client using the configuration below.

{
  "mcpServers": {
    "genesys-cloud": {
      "type": "stdio",
      "command": "npx",
      "args": [
        "-y",
        "@makingchatbots/genesys-cloud-mcp-server"
      ],
      "env": {
        "GENESYSCLOUD_REGION": "<PUT REGION HERE>",
        "GENESYSCLOUD_OAUTHCLIENT_ID": "<PUT OAUTHCLIENT ID HERE>",
        "GENESYSCLOUD_OAUTHCLIENT_SECRET": "<PUT OAUTHCLIENT SECRET HERE>"
      }
    }
  }
}

Tools

No tools detected

We auto-extract tools from the README. The maintainer can list them under a ## Tools heading to populate this section.

Overview

What is Genesys Cloud MCP Server?

An MCP server that exposes Genesys Cloud Platform API tools to AI assistants like Claude Desktop and Gemini CLI. It is a personal project under active development for conversational Business Insights.

How to use Genesys Cloud MCP Server?

Install via the provided MCP bundle (.mcpb file) or via NPX by configuring GENESYSCLOUD_REGION, GENESYSCLOUD_OAUTHCLIENT_ID, and GENESYSCLOUD_OAUTHCLIENT_SECRET environment variables. The server runs over stdio.

Key features of Genesys Cloud MCP Server

Search queues by name with wildcard support
Query conversation volumes and member counts
Sample conversation IDs for a queue
Retrieve voice call quality metrics
Get conversation sentiment scores
Fetch conversation transcripts

Use cases of Genesys Cloud MCP Server

Analyze voice call quality across conversations
Monitor queue volumes and member counts
Retrieve conversation transcripts for review
Assess sentiment and topics in customer interactions
Manage and audit OAuth client usage

FAQ from Genesys Cloud MCP Server

What authentication does the server require?

You must create an OAuth Client in Genesys Cloud, assign needed permissions, and provide its ID, secret, and region as environment variables.

How do I install the server?

Download the .mcpb file from the latest release and open it with Claude Desktop, or add the NPX command to your claude_desktop_config.json or Gemini settings.json.