Freshservice MCP Server

What is Freshservice MCP Server?

A Model Context Protocol server that integrates with Freshservice, enabling AI models to interact with Freshservice modules and perform IT service management operations such as ticket creation, updates, and asset management.

How to use Freshservice MCP Server?

Install via Smithery (npx -y @smithery/cli install @effytech/freshservice_mcp --client claude) or configure manually in Claude Desktop by adding a freshservice-mcp entry with command: "uvx", args: ["freshservice-mcp"], and environment variables FRESHSERVICE_API_KEY and FRESHSERVICE_DOMAIN. For testing, run uvx freshservice-mcp --env FRESHSERVICE_API_KEY=<api_key> --env FRESHSERVICE_DOMAIN=<domain>.

Key features of Freshservice MCP Server

• Enterprise-grade Freshservice API integration
• AI model compatibility (Claude and others)
• Automated ITSM management for routine tasks
• Workflow acceleration through reduced manual intervention
• Supports 13 Freshservice modules

Use cases of Freshservice MCP Server

• Create and manage incident tickets from AI chat
• Update change request statuses and approvals
• Search and list critical tickets by criteria
• Retrieve asset details by tag or ID
• Schedule and create change requests

FAQ from Freshservice MCP Server

What prerequisites are needed?

A Freshservice account, a Freshservice API key, and uvx installed (via pip install uv or brew install uv).

How do I configure the server with Claude Desktop?

Add a freshservice-mcp entry to claude_desktop_config.json with command: "uvx", args: ["freshservice-mcp"], and environment variables FRESHSERVICE_API_KEY and FRESHSERVICE_DOMAIN.

Which Freshservice modules does the server support?

Tickets, Conversations, Products, Requesters, Agents, Agent Groups, Requester Groups, Canned Responses, Canned Response Folders, Workspaces, Solution Categories, Solution Folders, and Solution Articles.

How can I test the server manually?

Run uvx freshservice-mcp --env FRESHSERVICE_API_KEY=<your_api_key> --env FRESHSERVICE_DOMAIN=<your_domain>.

What should I do if I encounter issues?

Verify your API key and domain, ensure network connectivity to Freshservice servers, check API rate limits and quotas, and confirm uvx is available in your PATH.