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Freshdesk MCP Server by CData

@CDataSoftware

Repository

Basic information

Category

Other

Transports

stdio

Author

CDataSoftware

Submitted by

Cameron Leblanc

About Freshdesk MCP Server by CData

This project builds a read-only MCP server. For full read, write, update, delete, and action capabilities and a simplified setup, check out our free CData MCP Server for Freshdesk (beta): https://www.cdata.com/download/download.aspx?sku=GFZK-V&type=beta

#freshdesk#mcp-server#cdata

Freshdesk MCP Server by CData config

Add this server to your MCP-compatible client using the configuration below.

{
  "mcpServers": {
    "{classname_dash}": {
      "command": "PATH\\TO\\java.exe",
      "args": [
        "-jar",
        "PATH\\TO\\CDataMCP-jar-with-dependencies.jar",
        "PATH\\TO\\freshdesk.prp"
      ]
    }
  }
}

Freshdesk MCP Server by CData tools

Tool list not available yet

This listing does not currently have a tool list to display. This does not mean the server has no tools; check its documentation for supported capabilities.

We auto-extract tools from the README. The maintainer can list them under a ## Tools heading to populate this section.

Overview

What is Freshdesk MCP Server by CData?

Freshdesk MCP Server by CData is a read-only Model Context Protocol server that allows LLMs like Claude Desktop to query live Freshdesk data using natural language. It wraps the CData JDBC Driver for Freshdesk, exposing Freshdesk data as relational SQL models that LLMs can access without writing SQL.

How to use Freshdesk MCP Server by CData?

Clone the repository, build with Maven (mvn clean install), download and install the CData JDBC Driver for Freshdesk, license it, create a configuration file (.prp) with your JDBC connection details, then configure your MCP client (e.g., Claude Desktop) to point to the generated JAR and PRP file. The server uses stdio transport and must run on the same machine as the client.

Key features of Freshdesk MCP Server by CData

  • Exposes Freshdesk data as MCP tools for natural language queries.
  • Read-only access via SQL SELECT queries.
  • Uses CData JDBC Driver for Freshdesk for robust connectivity.
  • Provides tools to list tables and columns in the data source.
  • Supports all Freshdesk data accessible through the JDBC driver.

Use cases of Freshdesk MCP Server by CData

  • Ask an LLM about open tickets, ticket status, or agent workload.
  • Correlate Freshdesk ticket data with other business metrics.
  • Retrieve Freshdesk contact or asset information without direct SQL.
  • Explore Freshdesk schema to discover available tables and columns.

Frequently asked questions

1

Is Freshdesk MCP Server by CData read-only?

Yes. The README explicitly states this project builds a read-only MCP server. Only SELECT queries are supported.

2

What do I need to run Freshdesk MCP Server by CData?

You need Java, Maven, the CData JDBC Driver for Freshdesk (downloaded and licensed), and a client that supports MCP over `stdio` (such as Claude Desktop).

3

How do I connect to Freshdesk?

Create a `.prp` file with the JDBC connection string obtained from the CData JDBC Driver connection utility. You must specify the driver path, driver class, and JDBC URL.

4

Which transports does Freshdesk MCP Server by CData support?

The server uses `stdio` transport. It can only be used with clients running on the same machine.

5

Where can I get help with Freshdesk MCP Server by CData?

Contact the CData Support Team for connection issues or join the CData Community for feedback and troubleshooting.

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