ConnectWise Manage MCP Server

What is ConnectWise Manage MCP Server?

It is a Model Context Protocol server that integrates with the ConnectWise Manage API. It enables Claude to perform operations such as retrieving tickets, companies, contacts, and other entities. Designed for administrators and developers working with ConnectWise Manage.

How to use ConnectWise Manage MCP Server?

Install globally via npm install -g connectwise-mcp-server or clone the repository, install dependencies, build, and start manually. Configure the server by setting the environment variables CW_COMPANY_ID, CW_PUBLIC_KEY, CW_PRIVATE_KEY, and CW_URL (e.g., api-na.myconnectwise.net). Add the provided JSON block to your Claude Desktop configuration file (claude_desktop_config.json). Then invoke functions like cw_search_tickets, cw_get_ticket, cw_create_ticket, cw_search_companies, and cw_get_company.

Key features of ConnectWise Manage MCP Server

• Authentication with ConnectWise Manage API using API keys
• Retrieve tickets, companies, contacts, and other entities
• Create, update, and delete entities
• Filtering and pagination support for queries

Use cases of ConnectWise Manage MCP Server

• Search and retrieve service tickets by conditions
• Create new service tickets with summary, description, board, and company
• Look up specific company details by ID
• Manage contacts and other ConnectWise entities
• Automate ticket and company operations via Claude

FAQ from ConnectWise Manage MCP Server

What authentication does ConnectWise Manage MCP Server use?

It uses ConnectWise Manage API keys consisting of a Company ID, Public Key, and Private Key.

What environment variables are required?

CW_COMPANY_ID, CW_PUBLIC_KEY, CW_PRIVATE_KEY, and CW_URL (the ConnectWise Manage API URL, e.g., api-na.myconnectwise.net).

How do I configure ConnectWise Manage MCP Server with Claude Desktop?

Add a JSON entry to the mcpServers object in your Claude Desktop configuration file (typically at ~/Library/Application Support/Claude/claude_desktop_config.json), setting the command to npx with arguments -y connectwise-mcp-server and the required environment variables.

What operations are available?

Functions include searching and retrieving tickets and companies, creating tickets, and similar operations for updating and deleting entities (implied by the feature list). The README explicitly documents cw_search_tickets, cw_get_ticket, cw_create_ticket, cw_search_companies, and cw_get_company.

Where does the configuration file live on macOS?

The Claude Desktop configuration file is typically located at ~/Library/Application Support/Claude/claude_desktop_config.json.