Zendesk API MCP Server

@mattcoatsworth

Repository

Basic information

About Zendesk API MCP Server

No overview available yet

#zendesk #api #mcp-server

Zendesk API MCP Server config

No standard config provided

This server doesn't expose a parseable MCP config block in its README. See the repository for install instructions.

Repository

Zendesk API MCP Server tools

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Overview

What is Zendesk API MCP Server?

A comprehensive Model Context Protocol (MCP) server for interacting with the Zendesk API. It provides tools and resources for managing Zendesk Support, Talk, Chat, and Guide products, enabling secure authentication with Zendesk API tokens.

How to use Zendesk API MCP Server?

Install dependencies with npm install, create a .env file with your Zendesk subdomain, email, and API token, then start the server with npm start (or npm run dev for development). Use the MCP Inspector with npm run inspect for testing.

Key features of Zendesk API MCP Server

Complete coverage of Zendesk API functionality
Tools for managing tickets, users, organizations, and more
Resources for accessing Zendesk API documentation
Secure authentication with Zendesk API tokens
Support for Zendesk Support, Talk, Chat, and Guide
Tools for Help Center articles, macros, views, triggers, and automations

Use cases of Zendesk API MCP Server

Automate ticket creation, updates, and deletion in Zendesk
Manage users, organizations, and agent groups programmatically
Search across Zendesk data and retrieve Help Center articles
Retrieve Zendesk Talk statistics and Chat conversations
Create and modify macros, views, triggers, and automations

Frequently asked questions

What does the Zendesk API MCP Server do?

It acts as an MCP server to expose Zendesk API actions as tools and documentation as resources, allowing AI agents or clients to manage Zendesk products.

What are the prerequisites for running it?

Node.js 14 or higher and a Zendesk account with API access.

How do I authenticate with the server?

Set the environment variables `ZENDESK_SUBDOMAIN`, `ZENDESK_EMAIL`, and `ZENDESK_API_TOKEN` in a `.env` file.

What tools and resources does it provide?

It offers over 40 CRUD tools for tickets, users, organizations, groups, macros, views, triggers, automations, Help Center articles, plus search, Talk stats, and Chat listings. It also provides a documentation resource via `zendesk://docs/{section}`.

Does it support Zendesk Talk and Chat?

Yes – tools for getting Talk statistics (`get_talk_stats`) and listing Chat conversations (`list_chats`) are included.

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