A production-ready Model Context Protocol (MCP) server for Zammad, the open-source helpdesk and ticket system. It gives Claude, Cursor, and other MCP clients structured access to tickets, users, organizations, groups, and system metadata with configurable access control.
Server Config
{
"mcpServers": {
"zammad": {
"command": "uvx",
"args": [
"zammad-mcp-server"
],
"env": {
"ZAMMAD_URL": "https://your-zammad-instance.example.com",
"ZAMMAD_HTTP_TOKEN": "your_api_token",
"MCP_DENIED_TOOLS": "delete_ticket,delete_user,delete_organization"
}
}
}
}