Zammad Go MCP Server

@arush15june

Repository

Basic information

About Zammad Go MCP Server

MCP Server for Zammad API

Zammad Go MCP Server config

No standard config provided

This server doesn't expose a parseable MCP config block in its README. See the repository for install instructions.

Repository

Zammad Go MCP Server tools

Creates a new ticket in Zammad.

Searches for tickets based on a query string.

Adds an internal note (article) to an existing ticket.

Retrieves details for a specific ticket by its ID.

Retrieves details for a specific user by their ID.

Searches for users based on a query string (e.g., email, login, name).

Retrieves all articles (communications) for a specific ticket.

Overview

What is zammad-go-mcp?

A Go-based MCP server that connects AI assistants to the Zammad ticketing and customer support system via its REST API. It allows reading, searching, creating, and updating tickets and users, and retrieving communication history on tickets.

How to use zammad-go-mcp?

Clone the repository, build the binary with go build -o zammad-go-mcp main.go (requires Go 1.24+), then configure the server in an MCP client (e.g., Claude Desktop) by setting the command to the binary path and providing ZAMMAD_URL and ZAMMAD_TOKEN environment variables. The token must be generated in Zammad with appropriate permissions (e.g., ticket.agent, user.reader).

Key features of zammad-go-mcp

Exposes Zammad tickets and users as MCP resources
Provides tools to create, search, and update tickets
Supports adding internal or public notes to tickets
Allows searching users by email, login, or name
Retrieves full article (communication) history per ticket
Authenticates via a Zammad API token

Use cases of zammad-go-mcp

An AI assistant helping support agents view and manage their ticket queue
Automatically creating new tickets from external chat or email summaries
Looking up a customer’s details and ticket history during a conversation
Adding internal notes to tickets based on AI‑analyzed trends

Frequently asked questions

What permissions does the Zammad API token need?

At minimum `ticket.agent` (or `ticket.customer`) to view/create/search tickets and add articles, and `user.reader` to view/search users. Broader permissions may be required for future additions.

Where does the server run and how is it configured?

It runs as a local binary, configured via the `ZAMMAD_URL` and `ZAMMAD_TOKEN` environment variables. No external daemon or database is needed.

What transport does the server use?

The server uses the standard MCP protocol (stdio transport) as configured in the MCP client’s `mcpServers` block.

What are the runtime requirements?

Go version 1.24 or higher to build from source, and a running Zammad instance with a valid API token.

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