What is Request Tracker MCP Server intended for?
It allows an AI assistant to control a Request Tracker installation by reading ticket statuses and creating tickets based on natural language instructions.
Request Tracker MCP Server
@richieri
Basic information
About Request Tracker MCP Server
A Model Context Protocol (MCP) server for Request Tracker
Request Tracker MCP Server config
No standard config provided
This server doesn't expose a parseable MCP config block in its README. See the repository for install instructions.
RepositoryRequest Tracker MCP Server tools
Tool list not available yet
This listing does not currently have a tool list to display. This does not mean the server has no tools; check its documentation for supported capabilities.
We auto-extract tools from the README. The maintainer can list them under a ## Tools heading to populate this section.
Overview
What is Request Tracker MCP Server?
It is an MCP (Model Context Protocol) server that enables AI assistants to control a Request Tracker instance, such as viewing ticket statuses and creating new tickets.
How to use Request Tracker MCP Server?
Copy the env.example file to .env, update the required configuration values inside that file, then run the server. The server exposes tools that an AI client can invoke to interact with Request Tracker.
Key features of Request Tracker MCP Server
- Get the status of a ticket by providing its ID.
- Create a new ticket (e.g., in the General queue).
- Integrates directly with Request Tracker via MCP.
- Simple environment-based configuration.
Use cases of Request Tracker MCP Server
- An AI assistant can check the status of a user’s open support ticket.
- Automate ticket creation for common requests (e.g., password reset).
- Reduce manual data entry by letting users describe ticket details in natural language.
Frequently asked questions
How do I configure the server?
Make a copy of the `env.example` file to `.env` and fill in the required configuration values (e.g., connection details for your Request Tracker instance).
What actions can I perform with this server?
Currently, you can get the status of a ticket by its ID, and create a new ticket (e.g., “Create a ticket on the General queue to reset my password”).
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