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Basic information
OTRS MCP server
Add this server to your MCP-compatible client using the configuration below.
{
"mcpServers": {
"otrs-mcp-server": {
"command": "docker",
"args": [
"build",
"-t",
"otrs-mcp-server",
"."
]
}
}
}Tool list not available yet
This listing does not currently have a tool list to display. This does not mean the server has no tools; check its documentation for supported capabilities.
We auto-extract tools from the README. The maintainer can list them under a ## Tools heading to populate this section.
A Model Context Protocol (MCP) server for OTRS (Open Ticket Request System) API integration. It provides standardized MCP interfaces for ticket management, configuration items, and other OTRS functionality, enabling AI assistants to create, search, and manage tickets and configuration items.
Configure using environment variables (OTRS_BASE_URL, OTRS_USERNAME, OTRS_PASSWORD, and optional defaults). Run via Docker (pre-built image or local build) or directly with uv. Add the server configuration to your MCP client (e.g., Claude Desktop) using the provided JSON examples. Requires an OTRS web service with appropriate operations enabled.
You must configure an OTRS webservice with operations for SessionCreate, TicketCreate, TicketGet, TicketSearch, TicketUpdate, TicketHistoryGet, ConfigItemGet, and ConfigItemSearch. The OTRS user needs appropriate permissions for creating tickets and using the Generic Interface.
Set the `OTRS_VERIFY_SSL` environment variable to `false` for self‑signed certificates. Ensure you use HTTPS URLs if your OTRS server redirects HTTP to HTTPS.
`OTRS_BASE_URL`, `OTRS_USERNAME`, and `OTRS_PASSWORD` are required. Optional variables include `OTRS_VERIFY_SSL`, `OTRS_DEFAULT_QUEUE`, `OTRS_DEFAULT_STATE`, `OTRS_DEFAULT_PRIORITY`, and `OTRS_DEFAULT_TYPE`.
Yes, the list of available tools is configurable so you can select which tools you want to make available.
Run the provided test scripts: `uv run python tests/connectivity_test.py` tests the connection, `uv run python tests/test_working_api.py` tests API functionality, and `uv run python tests/debug_test.py` provides detailed diagnostic information.
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Model Context Protocol Servers
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