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Freshdesk MCP Server

@effytech

Repository

Basic information

Category

Other

License

MIT

Transports

stdio

Author

effytech

About Freshdesk MCP Server

MCP server created for Freshdesk, allowing AI models to interact with Freshdesk modules

Freshdesk MCP Server config

Add this server to your MCP-compatible client using the configuration below.

{
  "mcpServers": {
    "freshdesk_mcp": {
      "command": "npx",
      "args": [
        "-y",
        "@smithery/cli",
        "install",
        "@effytech/freshdesk_mcp",
        "--client",
        "claude"
      ]
    }
  }
}

Freshdesk MCP Server tools

28

Create new support tickets

Update existing tickets

Delete a ticket

Search for tickets based on criteria

Get all ticket fields

Get all tickets

Get a single ticket

Get conversation for a ticket

Reply to a ticket

Add a note to a ticket

Update a conversation

Get the summary of a ticket

Update the summary of a ticket

Delete the summary of a ticket

Get all agents

Get a single agent

Create a new agent

Update an agent

Search for agents

Get all contacts

Get a single contact

Search for contacts

Update a contact

Get all companies

Get a single company

Search for companies

Find a company by name

Get all company fields

Overview

What is Freshdesk MCP Server?

It is an MCP server that integrates with Freshdesk, enabling AI models to interact with Freshdesk modules and perform support operations such as ticket, agent, contact, and company management.

How to use Freshdesk MCP Server?

Install via Smithery using npx -y @smithery/cli install @effytech/freshdesk_mcp --client claude, or configure manually in claude_desktop_config.json by setting the FRESHDESK_API_KEY and FRESHDESK_DOMAIN environment variables. The server is invoked via uvx freshdesk-mcp.

Key features of Freshdesk MCP Server

  • Seamless Freshdesk API integration for support operations
  • Ticket creation, update, deletion, and search
  • Agent and contact management with search and update
  • Company management with search and name lookup
  • Conversation, note, and ticket summary operations
  • AI model‑driven automation of support workflows

Use cases of Freshdesk MCP Server

  • Create support tickets with specified subject, description, priority, and requester email
  • Update and resolve existing tickets by changing status or priority
  • Search for high‑priority tickets assigned to a specific agent
  • View and reply to ticket conversations or add internal notes
  • Retrieve past tickets of a customer to review history

Frequently asked questions

1

What are the prerequisites to use this server?

You need a Freshdesk account, a valid Freshdesk API key, and `uvx` installed (via `pip install uv` or `brew install uv`).

2

How do I configure the server for my Freshdesk instance?

Set the environment variables `FRESHDESK_API_KEY` with your API key and `FRESHDESK_DOMAIN` with your Freshdesk domain (e.g., `yourcompany.freshdesk.com`).

3

How do I install this server via Smithery?

Run `npx -y @smithery/cli install @effytech/freshdesk_mcp --client claude` in your terminal.

4

What should I do if I encounter connection errors?

Verify your API key and domain are correct, ensure network connectivity to Freshdesk servers, check API rate limits, and confirm that `uvx` is in your PATH.

5

What license does this server use?

It is licensed under the MIT License.

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