MCP Server for ServiceNow

@mady22070

Basic information

About MCP Server for ServiceNow

This MCP Server for ServiceNow is designed to be both generic and extensible. It leverages a modular approach to handle a wide range of ServiceNow use cases, from core ITSM operations to advanced CMDB management and dynamic workflow orchestration.

#servicenow #mcp-server #integration

MCP Server for ServiceNow config

Add this server to your MCP-compatible client using the configuration below.

{
  "mcpServers": {
    "ServiceNowMCPServer": {
      "command": "python",
      "args": [
        "-m",
        "venv",
        "venv"
      ]
    }
  }
}

MCP Server for ServiceNow tools

Tool list not available yet

This listing does not currently have a tool list to display. This does not mean the server has no tools; check its documentation for supported capabilities.

We auto-extract tools from the README. The maintainer can list them under a ## Tools heading to populate this section.

Overview

What is MCP Server for ServiceNow?

MCP Server for ServiceNow is a generic, modular, and extensible MCP integration that exposes ServiceNow capabilities as tools for AI agents and external systems. It covers ITSM, ITOM, SAM, HAM, Enhanced CMDB, PPM, Employee Experience, Reporting, Analytics, dynamic tool registration, and workflow orchestration.

How to use MCP Server for ServiceNow?

Clone the repository, create a Python 3.7+ virtual environment, install dependencies (requests, fastapi, uvicorn, MCP SDK), set your ServiceNow instance URL and authentication method (basic or OAuth) in config.py, then run python main.py to start the server using standard I/O transport. Tools are invoked by sending JSON payloads specifying the tool name and arguments.

Key features of MCP Server for ServiceNow

Generic ServiceNow client with CRUD, queries, Basic & OAuth auth.
Modular architecture with separate domain modules (ITSM, ITOM, etc.).
Enhanced CMDB with validation, deduplication, relationship management, enrichment, and audit logging.
Dynamic tool registration, deregistration, and listing at runtime.
Workflow orchestration for coordinating complex multi-step processes.
Rich, configurable prompt templates for AI agent interactions.

Use cases of MCP Server for ServiceNow

Automate incident management (create, read, update, delete incidents) via AI agents.
Manage asset lifecycle (SAM license records, HAM asset records) from external orchestration tools.
Perform enhanced CMDB operations (create/query CI records, deduplicate, manage relationships, enrich data).
Trigger ITOM events and manage PPM projects through API-driven workflows.
Orchestrate multi-step access provisioning or other business processes using the workflow module.

Frequently asked questions

What authentication methods are supported?

The server supports both Basic Authentication and OAuth. Set `SN_AUTH_METHOD` in `config.py` to either `"basic"` or `"oauth"` and provide the corresponding credentials.

What are the runtime requirements?

Python 3.7 or higher is required, along with the packages `requests`, `fastapi`, `uvicorn`, and the MCP SDK.

How are tools invoked?

Tools are invoked by sending a JSON payload with a `name` field (the tool name) and an `arguments` object matching the tool’s input schema. The server uses standard I/O transport for development and testing.

Does the server support dynamic tool registration?

Yes, the `dynamic_tools` module allows registration, deregistration, and listing of new tools at runtime without server restart.

What is the default transport?

The MCP server uses standard I/O transport when started via `python main.py`, making it suitable for development and testing with MCP-compatible clients.

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