Zendesk MCP Server

Name: Zendesk MCP Server
Author: koundinya

@koundinya

リポジトリ

Zendesk MCP Server について

Zendesk MCP Server

基本情報

カテゴリ

データと分析

ライセンス

MIT

ランタイム

node

トランスポート

stdio

公開者

koundinya

設定

以下の設定を使って、このサーバーを MCP 対応クライアントに追加してください。

{
  "mcpServers": {
    "zd-mcp-server": {
      "command": "npx",
      "args": [
        "zd-mcp-server"
      ]
    }
  }
}

ツール

ツールは検出されませんでした

ツールは README から自動的に抽出されます。メンテナーは ## Tools という見出しの下に記載することで、このタブに反映できます。

概要

What is Zendesk MCP Server?

A Model Context Protocol (MCP) server that provides AI assistants like Claude with seamless integration to Zendesk Support. It enables natural language interactions with Zendesk tickets, allowing users to search, create, update, and manage support tickets through conversational AI.

How to use Zendesk MCP Server?

Install globally with npm install -g zd-mcp-server or use npx zd-mcp-server without installation. Set three environment variables: ZENDESK_EMAIL, ZENDESK_TOKEN, and ZENDESK_SUBDOMAIN. Configure the server in your MCP client (e.g., Claude Desktop, Cursor IDE) by adding a zendesk entry to the mcpServers configuration with the appropriate command and environment variables.

Key features of Zendesk MCP Server

Complete ticket management: create, read, update, and search
Add public comments and private internal notes
Advanced search using Zendesk’s query syntax
Retrieve and manage linked incident tickets
Manage ticket tags and metadata
Secure authentication using Zendesk API tokens

Use cases of Zendesk MCP Server

Search and manage support tickets via natural language
Create and update tickets based on customer conversations
Add public replies and internal notes to tickets
Run complex queries combining status, priority, tags, and dates
Chain commands for batch-like operations on groups of tickets

FAQ from Zendesk MCP Server

How do I authenticate the Zendesk MCP Server?

Generate an API token in your Zendesk Admin Center under Apps and integrations → APIs → Zendesk API. Set the token, your Zendesk email, and your subdomain as environment variables (ZENDESK_TOKEN, ZENDESK_EMAIL, ZENDESK_SUBDOMAIN).

What permissions are required for my Zendesk account?

Your Zendesk user must have at least an Agent role, ticket access permissions, and API access enabled.

What should I do if I get an "Authentication failed" error?

Verify your API token is correct and hasn’t expired, ensure your email matches your Zendesk account, and check that your subdomain is spelled correctly (without the .zendesk.com suffix).

How can I run the server in debug mode?

Enable debug logging by setting the environment variable DEBUG=zd-mcp-server:* before starting the server.

Where are the log files located?

For Claude Desktop, logs are in ~/Library/Logs/Claude/ (macOS) or %APPDATA%/Claude/logs/ (Windows). For Cursor, check the output panel. When running directly in a terminal, logs appear in real-time.

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